Reservations Officer

Job description

Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

Job Description

·  Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
·  Report directly to the Assistant Reservations Manager
·  Be well versed in Resavison and Vouch
·  Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations
·  Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
·  Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
·  Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
·  Offer appropriate room types, price inclusions, upsell and handle price objections.
·  Responsible for ensuring that all daily tasks is completed diligently
·  Take note of the reservation status to sell available rooms.
·  To be well informed in all F&B Promotions
·  Taking In Room Dining Orders and actively upselling and cross-selling
·  Taking restaurant reservations and all other enquiries via phone or emails
·  Monitor delivery of promises and orders that come through Vouch and HotSos
·  Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.

Qualifications

·  Project professional image at all times through personal presentation / interpersonal skills.
·  Desire and ability to train and develop ambassador
·  Maintain awareness of industry trends
·  Initiate contacts and establishes rapport easily
·  Assert point of view directly yet tactfully
·  Organise time and work efficiently
·  Excellent numeracy, verbal and written communication skills
·  Has the ability and willingness to undertake further development
·  Appreciate and maintain an effective outlet for stress
·  Willingness to work weekends and public holidays as part of the job role.
·  Has the aptitude and willingness to undertake further development with Sofitel.