Reservations Manager

Job description

Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

·  Manage all aspects of hotel reservations, including phone and written inquiries, ensuring accurate record-keeping and inventory control.
·  Maximise occupancy and revenue through yield management, up-selling techniques, and cross-selling of hotel outlets.
·  Handle VIP and press arrivals, coordinating with other departments to accommodate special requests.
·  Oversee billing processes, including deposits and credit approvals, in line with Accounts' guidelines.
·  Maintain guest satisfaction by providing personalised service, utilising guest history files, and addressing complaints promptly.
·  Collaborate with the sales team, passing on leads and managing luxury consortia relationships.
·  Generate daily, weekly, and monthly reports, and maintain in-house reservation systems.
·  Continuously develop and improve reservation processes, updating templates as necessary.
·  Assist with additional tasks as determined by the Head of Revenue and Marketing.

Additional Information

Hotel Managed