Reservations & Groups Coordinator Agent

Job description

Key tasks

As a Reservations and Groups Coordinator Agent you will be responsible for recording and processing all reservation and group enquiries made by phone, fax or e-mail efficiently and accurately, maximising sales and room occupancy rates. You will have a good knowledge of the hotel's facilities and services and will pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.

Duties and Responsibilities of the Reservations and Groups Coordinator Agent

- Answer all reservation requests in a courteous and efficient manner

- Process all transactions of reservations by fax, letter or email where necessary

- Handle all reservation / Group requests from other departments in the hotel

- Process rooming lists and group blocks within the OPERA systems. Indicate all special requests and billing procedures

- File and process reservations correspondence

- Make certain all files are current and in order

Skills & Experience required by the Reservations Agent

- Previous hotel front office or reservations experience is preferable

- Previous customer service experience is essential

- A capability and commitment to delivering high levels of customer care

- A positive attitude and excellent communication skills

- Competency in the use of Opera

If you feel you have the skills and experience, please click apply now.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Word
·  TARS
·  Opéra