Reservations Executive

Job description

Job Description

·  Plan the room reservations.
·  Ensure proper selling techniques and strategies are utilized to maximize room revenues.
·  Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
·  Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

·  Liaises with Sales & Marketing team and Front Office Team and will be responsible for Reservation Associates

KEY OPERATIONAL RESPONSIBILITIES

Financial

·  Identify optimal, cost effective use of the resources and educate the team on the same.
·  Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.

Operational

·  Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
·  Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
·  Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
·  Ensure calculative overbooking.

Business plan /Analysis

·  Assist in the development of occupancy forecasts for the annual budget.
·  Handle additional responsibilities as and when delegated by the Management.

Team Management

·  Provide effective support to the team to enable them to provide effective and efficient services.
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

General Duty

·  Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness
·  Ability to accept responsibility
·  Self-confidence, motivation, drive and tenacity

Qualifications

·  Minimum 1 years of experience in same position
·  Guest focused personality is essential
·  Prior experience working with Opera or a related system experience is an asset
·  Strong interpersonal and problem solving abilities
·  Fluency in English, additional languages are a plus Point.