Reservations Executive

Job description

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

· 
Guest Communication:

·  Respond promptly and professionally to guest inquiries via phone, email, and online channels, providing accurate information about room availability, rates, and hotel amenities.
·  Assist guests in making reservations, modifying existing bookings, and answering questions related to their stay.
· 
Reservation Management:

·  Utilize the hotel's reservation system to input and update guest information, room preferences, and special requests.
·  Monitor room availability and manage inventory to maximize occupancy and revenue potential.
·  Coordinate with other departments, such as Front Office and Housekeeping, to ensure smooth check-in and check-out processes for guests.
· 
Sales and Upselling:

·  Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities.
·  Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.
· 
Administrative Tasks:

·  Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system.
·  Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement.
·  Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents.
· 
Customer Service Excellence:

·  Demonstrate a commitment to providing exceptional service to every guest, exceeding their expectations and building rapport to foster loyalty.
·  Handle guest complaints and concerns effectively, escalating issues to management when necessary to ensure resolution and guest satisfaction.

Qualifications

Qualifications

·  Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
·  Previous experience in reservations, front office, or customer service roles in the hospitality industry preferred.
·  Excellent communication skills, both verbal and written, with fluency in English. Additional language proficiency is a plus.
·  Strong attention to detail and organizational skills, with the ability to multitask in a fast-paced environment.
·  Proficiency in computer systems and reservation software, with the ability to learn and adapt to new technology quickly.
·  Positive attitude, team-oriented mindset, and willingness to go above and beyond to meet guest needs.

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.