Reservations Coordinator

Job description

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

·  Employee benefit card offering discounted rates in Accor worldwide for you and your family
·  Learning programs through our Academies designed to sharpen your skills
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
·  Career development opportunities with national and international promotion opportunities. The sky is your limit
·  Pay Rate Range: $29.50 USD Gross hourly

Job Description

Reporting to the Revenue Manager, responsibilities and essential job functions include but are not limited to the following:    

         

·  Consistently offer professional, friendly and engaging service
·  Book and enter room reservation requests using the Property Management System
·  Enter rooming lists while ensuring accuracy, as required
·  Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
·  Review daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). 
·  Communicate with Front Office/Guest Services team to ensure requests are followed through
·  Update reservations ensuring a flawless check in and check out process
·  Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
·  Liaise with Sales and other departments as required
·  Answer telephone and email inquiries in a timely manner

Qualifications

·  Previous customer related experience required
·  Previous Property Manager System (Opera) experience preferred
·  Computer literate in Microsoft Window applications required
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

All your information will be kept confidential according to EEO guidelines.