Reservations Agent

Job description

Company Description

About The Hotel

The Como Melbourne is a living legend in its own right, having welcomed an array of celebrities through our famed doors. Our boutique 5 star hotel features 111 rooms and is renowned for delivering discreet, impeccably personalised service to our very regular and loyal guests

Our iconic hotel is set on Chapel Street within one of the most renowned districts in Melbourne and also features Brasserie Restaurant, Conferencing & Events venue, Gym and Pool.

We offer a stylish and sophisticated conference venue for our guests. We can accommodate up to 150 delegates in our 9 modern and stylish suites, making us the ideal choice for small to mid-sized events in Melbourne.

Job Description

The Role

We currently have an exciting opportunity for a Reservations Agent to join our team on a Part time bases approx. 3 days per week.

Reporting to the Reservations Manager, you will be responsible for:

·  Coordination of final details for events handed over once the client contracts
·  Taking final pre-payment
·  Compiling event orders and running event order meetings
·  Any admin related to events
·  Posting charges
·  Meeting and greeting clients whilst they are on site
·  Sending out proposals and contracts
·  Create Group Masters and update group information as it is received eg, rooming lists, arrival details and meals.
·  Follow up information if not received.
·  Liaise with other departments to ensure group requirements and special requirements are actioned.
·  Ensuring all deposits are received prior to arrival and all invoicing is complete in a timely manner.
·  Cross check accounts and finalise or send final accounts.
·  Send 90/60/30 reminders to clients as needed.
·  Constantly monitor all group reservations. Liaise with clients, input details into reservations system, release extra rooms and distribute information to other departments.

Qualifications

You

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of guests needs.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel conferencing and events and associated administration.

Ideally you will have a working knowledge of both a Front Office and Event environment and experience using a PMS such as Opera. Preferred but not essential.

Available to work Monday to Friday and some weekends as rostered and full right to work in Australia.

Additional Information

The Como Melbourne is part of the Accor Group. ACCOR HOTELS is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings as well as a variety of employee discounts and benefits world wide!

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm  and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."

So, when will you join us? Click 'Apply' to begin your journey with Accor Hotels