Reservations Agent with Czech and English language

Job description

Popis společnosti

At Mama the teams are caring, supportive and motivated. Members of Mama's Gang and guests alike contribute to the family atmosphere, which is what drives the Mama Gang members to excel and stay.

Popis nabídky práce

• Handles all enquiries or cancellations regarding the rooms in accordance to MAMA pricing standards 

• Handles reservations for all individuals according to the MAMA quality standards

• Providing the best service to clients by respecting their requests and making sure that they are in accordance with hotel’s rate strategy

• Manages the opening/closing of all the distribution channels according to the sales strategy decided by Revenue Manager

• Answers questions and provides information about Mama ❤️

• Prepares bills and collects payments, solving billing discrepancies

• Maintains hotel records properly making sure each client profile in the system is done

Kvalifikace

•  Related reservation or Front Office experience

•  Team player ⛹

•  Must have well developed problem solving skills = no grumble :-P

•  Must possess excellent oral and written communication skills both of Czech and English languages 

•  Ability to anticipate needs and wants of guests while balancing business needs of the Company

•  Proficient in Microsoft Office and any of Reservations program but if you know the Opera = we just clap 

Další informace

Do you see a match? just send us your CV and a short cover letter

MAMA ❤️ YOU