Reservations Agent

Job description

Company Description

Located in the heart of the CBD,  Mövenpick Hotel Auckland  is a stunning 207-room 5 star Hotel which offers an exceptional location, an exciting Food & Beverage concept and 8 meeting room facilities.

Job Description

As our next Reservations Agent, you will:

·  Book room reservation requests & enter rooming lists
·  Update accurate information on our systems
·  Recommend property facilities while assisting guests with information and special requests
·  Ensure revenue is maximised by up-selling & promoting our loyalty program
·  Consistently offer friendly and engaging service while ensuring the best selection for the guest

Qualifications

·  Strong administration skills
·  High level of professional spoken and written English.
·  Guest-focused personality
·  Hotel experience is preferred but not required
·  Experience in an administrative based role

Additional Information

·  Staff & Friends/Family rates at Accor hotels worldwide
·  Opportunities for further development and worldwide career progression
·  Diverse and inclusive work culture
·  EAP Services +  Flexible Rosters
·  Supportive & Inclusive Leadership + Collaborative & Respectful Management
·  Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform