Reservations Agent
Baku, AZERBAIJAN Sales
Job description
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
·
· Responding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail
· Providing engaging Guest Service that follows departmental and brand standards outlined by Fairmont Hotel. (LQA audit)
· Reserving hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments
· Accurately recording all required reservation information in the Central Reservations System (RASAWEB) and/or the Property Management System (Property Manager)
· Reviewing and update reservations interfacing between the CRS and PMS
· Ensuring reservation confirmations are issued promptly and accurately
· Monitoring and reviewing Waitlisted Reservations to help maximize Room Revenues
·
· To provide support to our colleagues at The ACCOR Global Reservations Centre
· To monitor and track special promotions and communicate information to various operational departmentTo ensure all reports and confirmation letters are filed on a daily basis
· To support other employees of the department in the daily activities of the department;
· Attend weekly Reservations department meetings, daily meetings and trainings;
· To immediately inform the direct supervisor about the problems or questions that have arisen so that they can be resolved in a timely manner;
· To comply with the requirements for appearance (grooming) provided by the rules;
· Understand and adhere to all departmental guidelines and policies;
· To report any technical problems and necessary needs in the work process immediately to the direct manager;
· To perform other tasks determined by the direct manager;
· To assist the work of other employees of the department;
· Prepare and submit all reports directly to the manager during the period of duty;
Qualifications
· Higher education
· Experience in the relevant position (preferred)
· Computer literate in Microsoft Window applications and relevant computer applications required
· Excellent communication skills, both written and verbal required
· Strong interpersonal and problem solving abilities
· Highly responsible & reliable
· Ability to focus attention on guest needs, remaining calm and courteous at all times
· Must posses Professional telephone étiquette and have an excellent command of the English, Azerbaijani, Russian languages
· Strong team player who can work independently in a fast paced environment