Reservations Agent

Job description

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
 
Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options.
 

Job Description

As a Reservation Agent, you will play a pivotal role as the initial point of contact for room reservations. Your responsibility goes beyond mere transactions; it entails delivering an unparalleled level of service that aligns with our esteemed reputation. With meticulous attention to detail and a commitment to excellence, you will ensure that every guest interaction exceeds expectations.

Qualifications

Experience/Certificates/Education

·  Bachelor’s degree in Hotel Management or related field preferred.
·  A minimum of 1-2 years of proven experience in an ultra-luxury hospitality environment, preferably within a Forbes 5-Star property.
·  A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
·  Impeccable attention to detail and a relentless pursuit of excellence in all interactions.
·  Exceptional communication skills, both verbal and written, with the ability to convey sophistication and professionalism.
·  Proficiency in computer literacy, including relevant software applications and experience with the Opera system.
·  Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
·  The capability to thrive in a fast-paced environment while maintaining composure under pressure.
·  Ability to work independently and as part of a team.
·  Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.
·  Fluency in multiple languages is advantageous, enhancing the ability to cater to the diverse needs of our international clientele.
·  A passion for hospitality excellence and a commitment to upholding the prestigious reputation of our ultra-luxury hotel.

Join us in delivering unparalleled luxury and sophistication to our discerning guests, setting new standards of excellence in the ultra-luxury hospitality industry.

Additional Information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.