Reservations Agent

Job description

Company Description

We are looking for a FUN, PASSIONATE & EXTROVERTED full-time Reservations Agent who wants to join our fantastic team at Pullman London St Pancras hotel.

If you:

·  Have the passion for customer service and hospitality
·  Have great communication and customer relationship skills
·  Loves working as part of a passionate team
·  Enjoys working in a fast pace environment

We want you to join our gang!

Job Description

As a Reservations Agent, you will:

·  Ensure that reservations are dealt with effectively and carry out room merchandising to maximize room revenue
·  Ensure that all reservation calls are dealt with in a pleasant and professional manner
·  Check all correspondence in connection with reservations and deal with it accordingly
·  Run all appropriate reports connected with rooms as laid down in the Reservations Manual and distribute to the appropriate Managers
·  Have excellent organisational and administration skills
·  A previous knowledge of Opera Cloud is desirable

We are a 4 star property with 312 bedrooms, 17 meeting and conference facilities including the 446 seated Shaw Theatre and GA KingsX Bar & Restaurant.  

Qualifications

Previous experience within a Reservations or Reception environment would be preferable

Additional Information

Benefits

-Three complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year

- Pension Scheme

- Employee benefit card offering discounted rates in Accor Hotels worldwide

- Free meals on duty and free access to hotel gym

- Up to 33 days of annual leave per annum

Salary - £30,338 per annum (£14.96 per hour)