Reservation Supervisor (Saudi National Only)

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

·  Supervise the daily operations of the Reservations Department to ensure efficient and accurate handling of all reservations.
·  Ensure all reservation requests are processed promptly and professionally in accordance with Rixos and Accor standards.
·  Monitor room availability, occupancy levels, and booking status to maximize hotel revenue and operational efficiency.
·  Coordinate closely with Front Office, Revenue, Sales, and other departments regarding reservations and room allocations.
·  Ensure all guest profiles, booking details, and reservation records are maintained accurately in the system.
·  Handle VIP reservations, special requests, and group bookings professionally and efficiently.
·  Assist guests and clients with reservation inquiries, amendments, cancellations, and confirmations.
·  Ensure all reservations are entered accurately into the hotel system in a timely manner.
·  Monitor online booking channels, travel agents, and third-party reservation platforms.
·  Supervise and support the Reservations team to ensure high productivity and service quality.
·  Conduct training and coaching sessions for Reservations colleagues when required.
·  Ensure all reservation procedures, policies, and rate codes are followed correctly.
·  Handle guest complaints and reservation-related issues professionally and promptly.
·  Prepare daily, weekly, and monthly reservation reports as required by management.
·  Support upselling opportunities and revenue enhancement initiatives.
·  Ensure confidentiality of guest information and booking details at all times.
·  Maintain professional communication with guests, travel agents, and corporate clients.
·  Ensure compliance with Rixos and Accor policies, procedures, and luxury hospitality standards.