Reservation Supervisor

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a highly organized and customer-focused Reservation Supervisor to join our team in AlUla, Saudi Arabia. As a Reservation Supervisor, you will play a crucial role in managing our reservation department, ensuring exceptional guest experiences, and maximizing revenue through efficient booking processes.

·  Oversee and manage the daily operations of the reservation department
·  Train, mentor, and supervise reservation agents to maintain high service standards
·  Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
·  Analyze booking trends and occupancy rates to optimize revenue and pricing strategies
·  Collaborate with other departments to ensure seamless guest experiences
·  Handle complex reservation inquiries and resolve guest issues promptly
·  Generate and analyze reports on reservation performance and key metrics
·  Stay updated on industry trends and competitor offerings to maintain a competitive edge
·  Ensure compliance with all relevant hospitality regulations and standards
·  Participate in cross-functional projects to improve overall hotel operations

Qualifications

·  Proven experience in hotel reservations, with at least 2-3 years in a supervisory role
·  In-depth understanding of hotel operations and reservation management systems
·  Strong leadership and team management skills
·  Excellent communication and interpersonal abilities
·  Detail-oriented with a focus on accuracy and efficiency
·  Proficient in data analysis and report generation
·  Ability to make quick, informed decisions in a fast-paced environment
·  Customer-centric approach with a commitment to guest satisfaction
·  Proficiency in Microsoft Office Suite and reservation management software
·  Bachelor's degree in Hospitality Management or related field preferred
·  Multilingual skills are a plus, with fluency in English required
·  Flexibility to work varying shifts, including weekends and holidays

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus