Reservation Supervisor

Job description

Company Description

Novotel Makassar Grand Shayla

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

·  To answer the calls with clear speech and pleasant voice.
·  To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
·  To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
·  To recognize VIP guests and to apply the concerned policies.
·  To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
·  To promote the Accor loyalty programs and the hotel promotions.
·  To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
·  To call the manager for advice in serious cases or if an approval is required.
·  To properly use the telephone etiquettes as per Sofitel standards.
·  To have a perfect knowledge of room types and rate structure.
·  To ensure the accuracy of all booking information entered in the PMS.

Qualifications

·  Understanding Hotel Operations
·  Previous Experience is a must 
·  Teamwork
·  Planning for Business
·  Supervising People
·  Understanding Differences
·  Supervising Operations
·  Effective Communication
·  Drive for Results

Additional Information

·  Possess skills of leadership, developing, strategic thinking, problem solver. 
·  Excellent communication.
·  Results and service oriented with an eye for details.
·  Ability to multi-task, work well in stressful & high-pressure situations.
·  A team player & builder.
·  A motivator & self-starter.
·  Well-presented and always professionally groomed.