Reservation Sales Agent

Job description

Company Description

Pullman Phuket Karon Beach Resort is set in 75 acres of beautiful lush tropical gardens. Set near the Big Buddha and along the golden sands of peaceful Karon Beach, with 8 dining outlets for all tastes, 24 hour fitness center, 3 tennis courts and 2 squash courts for our active guests. With 5 outdoor swimming pools one sporting a water slide for kids, this resort is perfect for families or couples. The large pillar less Grand Ballroom, additional meeting rooms and outside space are perfect for hosting events.

Job Description

As a Reservations Agent , you will play a key role in creating exceptional guest experiences by managing inquiries and bookings efficiently. Your responsibilities include handling reservations, providing accurate information about room availability, assisting with guest requests, and ensuring seamless communication with other departments to deliver a flawless stay experience.

Key Responsibilities:

·  Manage and process reservations accurately via phone, email, or online platforms.
·  Provide guests with detailed information about room types, rates, packages, and promotions.
·  Ensure all bookings are recorded correctly in the Property Management System.
·  Collaborate with other hotel departments to accommodate special guest requests.
·  Maximize revenue opportunities through upselling and cross-selling.
·  Maintain a friendly and professional demeanor in all guest interactions.

Join our team to contribute to memorable guest experiences while advancing your career in hospitality!

Qualifications

Your experience and skills include:

·  The Reservations Sales Agent must have minimum 1 year experience
·  Excellent communication and interpersonal skills.
·  Attention to detail and ability to multitask in a fast-paced environment.
·  Familiarity with PMS systems is an advantage.
·  A positive attitude and a commitment to guest satisfaction.

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities