Reservation Executive

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Reservation Executive
You are the beginning of an exceptional guest experience. As a Reservation Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What you will be doing:

·  Consistently offer exceptional, friendly and engaging service
·  Ensure the best selection for the guest and ensure revenue is maximized through up-selling
·  Recommend property facilities and assist guests with information and special requests
·  Book room reservation requests, enter rooming lists, and update accurate information in the system
·  Ensure proper selling techniques and strategies are utilized to maximize room revenues.
·  Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
·  Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

 

Qualifications

Your experience and skills include:

·  Guest focused personality is essential
·  Prior experience working with Opera or a related system experience is an asset
·  Strong interpersonal and problem solving abilities
·  Fluency in English, additional languages are a plus Point.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Additional Information

What is in it for you:

·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities.