Reservation Executive

Job description

Job Description

Main Duties:

Administration

·  Liaise with different departments for smooth and co-ordinated work.
·  Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

·  Maintaining guest profile and updating the same on regular basis
·  Ensure to interact with the guests & enable the team to understand guest requirements

 

Financial

·  Responsible for maintaining high level of room sales, by up selling.
·  Adhere to Accor guidelines for all the financial related procedures
·  Ensure maximum room occupancy within agreed overbooking policy.
·  Ensure to balance the accounts on a daily basis.

 

Operational

·  Adhere to the Standard Operating Procedures & policies.
·  Ensure maximum room occupancy within agreed overbooking policy
·  Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
·  Ensuring all calls are handled according to Resa Vision training
·  Check the grooming and hygiene of the team.
·  Conduct briefing for Reservation team
·  Communicates with FOM all information likely to be interest to them
·  Preparing the reservation team with different rate query and training the team
·  To practice up selling of rooms
·  Ensuring that the team strives for achieving the budget and goals of the department
·  Ensuring that the guest special requests are taken care of.
·  Ensuring that the airport pick up and drop is communicated to concierge chief well in time
·  Ensuring the all VIP to be marked on the system as VIP
·  Making sure that the Opera system does not have double guest profile
·  Ensuring that the field picked up in Opera are accordingly to the guest information
·  Reports to be in proper manner

Personnel

·  Ability to accept responsibility;
·  Self confidence, motivation, drive and tenacity;
·  Ability to enhance organizational performance;
·  Ability to think strategically, inductively, and creatively;

 

Other Duties

·  Ensure cleanliness of all areas under the supervision
·  Helping other department in case of emergency.

 

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

Qualifications

Your experience and skills include:

·  Guest focused personality is essential
·  Prior experience working with Opera or a related system experience is an asset
·  Strong interpersonal and problem solving abilities
·  Fluency in English, additional languages are a plus Point.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.