Reservation Agent (Saudi National )

Job description

Company Description

Mӧvenpick Hotel & Residences Riyadh

Job Description

We are seeking a dedicated and professional Reservations Agent to join our prestigious team in Riyadh, Saudi Arabia. As the first point of contact for our esteemed guests, you will play a crucial role in delivering exceptional service and creating unforgettable experiences.

·  Handle incoming calls, emails, and in-person inquiries with the utmost professionalism and courtesy
·  Manage reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail
·  Provide comprehensive information about our facilities, services, and local attractions
·  Anticipate guest needs and proactively offer personalized recommendations and solutions
·  Collaborate with various departments to fulfill guest requests and resolve any issues promptly
·  Maintain up-to-date knowledge of property offerings, promotions, and local events
·  Uphold the highest standards of customer service excellence at all times

Qualifications

·  Previous customer related experience an asset
·  Must possess outstanding guest services skills and sophisticated verbal communication skills
·  Computer literate in Microsoft Window applications required
·  Previous Opera experience an asset
·  High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset