Reservation Agent

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

·  Responding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail
·  Providing engaging Guest Service that follows departmental and brand standards outlined by Fairmont Hotel. (LQA audit)
·  Reserving hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments
·  Accurately recording all required reservation information in the Central Reservations System (RASAWEB) and/or the Property Management System (Property Manager)     
·  Reviewing and update reservations interfacing between the CRS and PMS
·  Ensuring reservation confirmations are issued promptly and accurately
·  Monitoring and reviewing Waitlisted Reservations to help maximize Room Revenues
·  To monitor and track special promotions and communicate information to various operational departments
·  To ensure all reports and confirmation letters are filed on a daily basis
· 
To support other employees of the department in the daily activities of the department;

 To immediately inform the direct supervisor about the problems or questions that have arisen so that they can be resolved in a timely manner;

 Understand and adhere to all departmental guidelines and policies;

· 
To report any technical problems and necessary needs in the work process immediately to the direct manager;

Prepare and submit all reports directly to the manager during the period of duty;

Qualifications

Your experience and skills include:
Guest focused personality is essential

Must posses Professional telephone étiquette and have an excellent command of the English, Azerbaijani, Russian languages

Experience in the relevant position (preferred)

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus