Reservation Agent

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

As our next Reservation Agent, you will be:

·  Responsible for all reservations over the phone, by fax or internet, e-mail and handles all associated operations
·   Increases and optimizes room sales in line with the brand and hotel's sales policy
·  In this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards.
·  Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
·  Handles reservations by applying the various step-by-step processes defined by the brand.
·  Enters reservation details precisely and correctly.
·  Ensures that information is passed on to the people concerned.
·  Confirms the reservation; takes care over written communications.
·  Communicates and cooperates with the other hotel departments.

Qualifications

Your experience and skills include:

·  Guest focused personality is essential
·  Experience is an asset
·  Prior experience working with Opera or a related system
·  Strong interpersonal and problem solving abilities
·  Fluency in English, additional languages are a plus