Reservation Agent

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

·  Understand the key principles of ACCOR’S Pricing Strategies and Revenue Management
·  Retail, Corporate, Leisure, Group, Other
·  Rate Restrictions, hurdles and availabilities
·  Maximise rooms revenue through the conversion of telephone calls into sales
·  Utilize effective upselling techniques
·  Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
·  Be fluent on all hotel products and services
·  Handle faxes and emails pertaining to rooms reservations
·  Be fully conversant with all market segments and rate plans used across all distribution channels
·  Be flexible in sales technique through offering the right product to the right customer at the right time
·  Handle customer queries and complaints relating to Rooms Reservations
·  Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
·  Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
·  Responsible for effective implementation and compliance with ACCOR’S Core Reservation Standards
·  Achieve targeted goals in the LQA Hotel Mystery Shopping calls
·  Maintain accuracy and cleanliness of the PMS Database
·  Ensure market segmentation is accurate for each reservation
·  Create hierarchies/relationships between Corporate Accounts
·  Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
·  Complete understanding and effective execution of current and new RM tools.  Includes Opera PMS/S&C.
·  Be involved in all property PMS Conversions
·  Complete understand and effective use of the Hotel’s telephone system
·  Maintain the Reservation correspondence
·  Support the Reservations Manager and/or Revenue Management leader with special projects as required.

PERSONAL ATTRIBUTES

·  Ability to adapt to changing environment.
·  Attention to Detail
·   Ability to handle multiple tasks
·   Ability to organize work flow

Qualifications

·  Degree/Diploma in Training and Development or Hotel Management
·  Working knowledge of Opera, Microsoft Office.

EXPERIENCE

·  Minimum 2 years experience in Hotel or Resort, as Reservations Agents.
·  Luxury hotel or resort background preferred
·  Understands the local culture and have worked in the region.