Recreation Supervisor

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

·  To oversee the Recreation operations, Pool and Beach operations, and all guest areas and to personally supervise the above ensuring that the hotel standards and procedures are fully known and followed.
·  To ensure appropriate stock level for the smooth run of the Recreation operations and to prepare requisitions accordingly.
·  To ensure a proper coverage and supervision of the Recreation facilities at all times.
·  To be present in the pool and beach areas during busy periods to welcome and socialize with guests.
·  To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
·  To ensure that the privacy of the guests and the confidentiality of the information is respected.
·  To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
·  To call the Spa & Recreation Manager for advice in serious cases or if an approval is required.
·  To be fully aware of and to report all guest comments or complaints.
·  To ensure that all Recreation Heartists are fully trained on all aspects of operations specifically on safety standards and procedures.
·  To ensure that all Recreation facilities are thoroughly cleaned, properly set-up and available for use at any given time.
·  To implement and follow up the “Focus” and other financial and audit procedures.
·  To be aware of all VIPs visiting or staying in the hotel.
·  To ensure the proper use of all the recreational equipment and hotel management system and to have a perfect knowledge of the set ups.
·  To assign duties and responsibilities to subordinates and to assist them in their duties.
·  To control and implement daily check lists.
·  To assist the Spa & Recreation Manager in preparing forecasts and statistics.
·  To respect schedules, terms and deadlines as agreed with the Management.