Receptionist

Job description

Key tasks

In this role you will be the face of the hotel – ensuring a professional and attentive service is provided and expectations exceeded.
 To be successful, you will need experience within a similar role and comfortable working within a luxury environment. Impeccable grooming and refined manners will be required by our discerning clientele.

-Up-selling room types where appropriate.
-Efficient and friendly guest service, and willingness to provide exceptional guest service every time.
-Maintaining and settling accurate guest accounts, ensuring cashiering is precise.
-Assisting with guest queries.
-Attending to all incoming calls in a professional and polite manner.
-Maintaining strict security procedures to ensure guest confidentiality and safety.
-Maintaining hotel brand standards.
-Valet parking guest vehicles, as required.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

Desired profile

Skills

Level of Education A level
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

Minimum 12 months experience in a similar role, preferably including 5 star experience and/or luxury brand customer service.
- Full, clean valid manual driver’s license is essential.
- Knowledge of Opera or similar property management system.
- Immaculate presentation & articulate in communication.
- Effective numeracy, verbal and written communication skills in English and minimum one other language is preferred.
- Excellent organisation and time management skills.
- Ability to build rapport and conduct conversations with guests, as per their wishes.
- An understanding of luxury guest expectations.
-Flexibility to work 7 day rotating roster, including weekends and public holidays.
- Minimum commitment to the role of 12 months.
-Must be available in Queenstown to attend a work experience.

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