Receptionist

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Would you like to join a dynamic Team full of energy in a Vibrant 120 bedrooms Hotel Cinema Theme? Well, this role is for you then…..

We are located in uxbridge road in Ealing, 6mn walk from Ealing Broadway station/ Elisabeth Line

Overview of duties

• Welcomes guests and takes care of them from their arrival through to departure

• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay

• Helps encourage customer loyalty by building friendly, personalized relationships

• Anticipates guests' needs and takes them into consideration

• Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures

• Handles phone calls, Handles e-mails

• Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team

• Bar shifts and Breakfasts as per business needs

 

Qualifications

Work Experience

· Previous experience in similar role is preferable.

· Friendly, approachable with excellent customer service skills.

· Flexibility in working hours essential

· Basic IT skills

· Full training provided

Additional Information

Benefits include:

- Hotel and food & beverage discounts in Accor properties globally

- Discounts with key partners (e.g. Europcar, Emirates, Eurostar)

- 3 free weekend breaks per year in the UK

- Pension

 

Job Type: Zero hours contract

Salary: £13.16 per hour

 

Benefits:

• Company pension

• Cycle to work scheme

• Discounted or free food

• Employee discount

• On-site parking

• Referral programme

 

Schedule:

• 7.80 hour shift