Receptionist

Job description

Company Description

Novotel Wellington:   Nestled in the heart of Wellington's CBD,  offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location.

Job Description

As a Receptionist, you’ll be the welcoming face of our hotel, ensuring every guest enjoys a seamless and memorable experience from arrival to departure.

Reporting to the Front Office Manager, you will assist guests with check-ins and check-outs, answer queries and provide support throughout their stay.

Flexibility and availability are key in this role, as you’ll be working across a rotating 7-day roster, including weekends and public holidays.

Key responsibilities:

·  Welcome guests from around the world, building relationships with both new and returning visitors.
·  Ensure accuracy and professionalism with guest information, payments and check-in/check-out procedures.
·  Provide local knowledge and promote hotel facilities, actively up-selling to maximise occupancy and revenue.
·  Safely manage guest property, ensuring correct documentation and storage.
·  Promote Accor loyalty programmes to enhance guest satisfaction and brand loyalty.
·  Work closely with your team and other departments, including Housekeeping, Food & Beverage and Reservations, to ensure smooth operations.

We’re seeking a dedicated and personable team member with a genuine passion for people and delivering exceptional service to join our Front Office team.

This is a Part-time position with a minimum of 32 hours per week, working across a rotating 7-day roster. Applicants must be available for both morning and afternoon shifts, including weekdays, weekends, and public holidays.

The role offers a wage of $26.28 per hour.

Qualifications

You will ideally have previous experience as a receptionist in a hotel environment, however not essential. In addition:

·  Exceptional communication skills both written, verbal and non-verbal.
·  You will be an organized individual with a high attention to detail who is also able to take initiative
·  Previous experience in a Reservations environment is an advantage
·  Prior use of Opera cloud & TARS Database or similar PMS is preferred.
·  Ability to work a flexible roster including mornings, evenings, weekends and public holidays
·  A current New Zealand Restricted or Full Drivers licence
·  You will have NZ residency or be holding a permanent NZ work visa. (immigration visa support or sponsorship is not available with this role)

Additional Information

At the Novotel Wellington, we’re all about helping you grow your career and have a great time doing it! We love celebrating our team’s wins and offer a bunch of great perks to support you along the way, including:

·  Learn your Way   - Earn while you learn through access to the Accor Academy
·  Complimentary meals while on shift
·  Incredible Accor Heartist Benefits   - including discounted Food & Beverage + Accommodation Worldwide
·  Access our generous Parental Leave Scheme
·  Join in on staff celebrations and get recognised for your tenure.
·  Accor's refer-a-friend bonus
·  Uniform provided & laundered
·  Access to our Employee Assistance Program

Join us at the Novotel Wellington, where your career journey is as exciting as the destination!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS