Receptionist

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Key Responsibilities

· 
Guest Services

·  Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
·  Assist guests with check-in and check-out procedures, including verifying reservations and processing payments.
·  Provide accurate information about resort facilities, services, and local attractions.
·  Respond promptly and professionally to guest inquiries, requests, and complaints, resolving issues to ensure satisfaction.
· 
Reservation Management

·  Manage room reservations, cancellations, and modifications using the property management system.
·  Coordinate with other departments to ensure special requests, such as early check-ins or specific room preferences, are fulfilled.
· 
Administrative Duties

·  Maintain accurate records of guest information, room assignments, and billing details.
·  Prepare reports on room occupancy, revenue, and guest feedback for management review.
·  Handle incoming calls, emails, and messages professionally and efficiently.
· 
Collaboration and Teamwork

·  Communicate effectively with housekeeping, concierge, and other departments to ensure smooth operations.
·  Assist in coordinating guest arrivals, departures, and transportation arrangements.
· 
Upselling and Revenue Maximization

·  Promote resort amenities, services, and upgrades to enhance guest experiences and drive revenue.
·  Offer personalized recommendations for dining, spa treatments, and activities within the resort.
· 
Compliance and Standards

·  Follow all resort policies, procedures, and brand standards to deliver consistent, high-quality service.
·  Maintain a clean and organized front desk area, ensuring a professional appearance at all times.

Qualifications

·  High school diploma or equivalent; hospitality or tourism education preferred.
·  Previous experience as a receptionist or in a guest-facing role, ideally in a luxury hotel or resort.
·  Proficiency in using property management systems (e.g., Opera)
·  Strong interpersonal, communication, and problem-solving skills.
·  Fluent in English; additional languages are an asset.