Porter

Job description

Company Description

Mercure Perth  is conveniently located in the heart of Perth city, with the major shopping, entertainment and nightlife areas all close by. The hotel features 239 well-appointed rooms, along with a great restaurant, a cafe, bar, heated rooftop swimming pool, spa, sauna and gym. Business guests are well catered for at Mercure Perth with 6 modern meeting rooms available, accommodating up to 350 delegates.

Job Description

Our Front Office team is responsible for providing first impressions to our guests, and as a Porter, your key responsibilities will include:

·  Welcoming guests
·  Carrying luggage
·  Valet parking guest vehicles
·  Escorting guests to their rooms
·  Explaining hotel facilities
·  Maintaining the cleanliness standards of the Hotel entrance
·  Delivering amenities and other items to guest rooms
·  Providing tourism information including dining and entertainment recommendations
·  Promoting the Accor Live Limitless Loyalty Program
·  Ability to work a flexible 7-day roster including AM and PM shifts.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.

Qualifications

The successful candidate will have previous experience in a similar role plus:

·  Ability to lift sometimes heavy luggage
·  Ability to work unsupervised
·  Ability to provide prompt and efficient service including upselling advantageous
·  Time management skills with the ability to multi-task
·  Responsible Service of Alcohol
·  C Class Driver’s Licence (manual)

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

·  Employee benefit card offering discounted rates at Accor worldwide.
·  Learning programs through our Academies.
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities