Outlet Supervisor

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

·  Always greets and welcomes guests promptly in a warm and friendly manner.
·  Always thanks and gives fond farewell to guests conveying anticipation for their next visit.
·  Assists guest with table reservation .
·  Assists guest while seating.
·  Ensures guests are served within specified time.
·  Has a good knowledge of menu and presentation standards.
·  Speaks with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette .
·  Is able to answer any questions regarding menu and assist with menu selections.
·  Is able to anticipate any unexpected guest need and reacts promptly and tactfully.
·  Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
·  Serves food courses and beverages to guests.
·  Set s tables according to type of event and service standards.
·  Records transaction / orders in Point of Sales systems at the time of order.
·  Communicates with the kitchen regarding any menu questions, the length of wait and product availability.
·  Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
·  Checks with guests to ensure satisfaction with each food course and beverages.
·  Is responsible for clearing, collecting and returning food and beverage items to proper area.
·  Maintains cleanliness of work areas, china, glass, etc. throughout the shift.
·  Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
·  Presents accurate final bill to guest and process payment .
·  Performs shift closing on the Point of sales terminal and tally cash and credit card settlements.
·  Ensures that the restaurant is always kept clean and organized, at both the front as well as the back of house areas.
·  Ensures that hotel brand standards and SOP's are consistently implemented.
·  Works with fellow staffs and manager to ensure that the restaurant achieves its full potential.
·  Completes the daily responsibilities that are set for each individual shift.
·  Completes closing duties, including restocking items, turning off lights, etc.
·  Conducts monthly inventory checks on all operating equipment and supplies. 
·  Take an active role in coaching and developing junior staff.
·  Performs any other duties related to food and beverage service assigned by the manager.
·  Assists Assistant Manager/Manager in conducting daily shift briefings to update and disseminate relevant information to heartists
·  You will adhere to Hotel’s Hygiene and HACCP standards and ensure it’s Standard Operating Procedures and Requirements are fully met.
·  Helps minimize waste, breakages and mishandling of supplies and equipment

Qualifications

·  Excellent reading, writing and oral proficiency in English
·  Experienced in all aspects of restaurants service
·  Must be well-presented and professionally groomed at all times
·  Should be able to stand and work under the sun.
·  Excellent leader and trainer with strong interpersonal skills and attention to detail
·  Ability to motivate employees to work as a team effectively and productively
·  Must possess good communication skills for dealing with diverse staff
·  Ability to coordinate and prioritize multiple tasks
·  Should have pleasing personality.
·  Excellent guest service skill.
·  Good knowledge of food and beverage service.