Outlet Supervisor

Job description

Company Description

Contemporary, convenient and perfectly positioned, the upscale Mövenpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.

Job Description

We are seeking a dynamic and experienced Outlet Supervisor to join our team at Movenpick Doha. As an Outlet Supervisor, you will be responsible for overseeing the daily operations of our retail or food service outlet, ensuring exceptional customer service, and leading a team of staff members to achieve business goals.

Organisation and administration:

Prepares the Outlet’s Weekly Rosters.

Creates a healthy and fair atmosphere in where personnel can work with maximum productivity and happily.

Fills out the Requisition Forms for necessary F&B items and materials from storerooms.

Checks all service set-up matters at least ½ hour before service starts.

Attends the F&B meeting or any other meeting instructed by Food & Beverage Office.

Trains continuously his staff (behaviour, suggestive selling, service skills, knowledge, etc.)

Makes sure all operation equipment are cleaned and polished on a sufficient amount for the operation.

Prepares daily log book with details.

Coordinates with Engineering when repairing needs to be done via Maintenance.

Follows up daily occupancy and take necessary action for service

Looks after the associates and solve the Problems, which might arise from time to time.

Suggests and recommends to the F&B Office the most efficient way of the operation

Implements new service procedures together with the Director of Food & Beverage.

Follows up the instructions, which are given by F&B Office.

Handles all administration regarding his/her Outlet

Supervises and is responsible of billing and cash flow of his/her Outlet (closing the checks, discounts, voids, Hospitality Guarantee, etc).

 

During the operations:

Checks quality of food & beverage items temperature, presentation, quantity.

Makes sure the restaurant is clean, always tidy, without any hazard and safe all the time.

Deals with guest complaints.

Welcomes the guests and allocate a table.

Handles special requests.

Needs to have sale behaviour, and show as a leader the sales knowledge to increase the revenue of the restaurant.

Qualifications

·  2 years of supervisory experience in retail or food service
·  Proven track record of leadership and team management skills
·  Strong customer service orientation with the ability to handle difficult situations professionally
·  Proficiency in inventory management and cash handling procedures
·  Experience with Point of Sale (POS) systems and scheduling software
·  Excellent problem-solving and decision-making abilities
·  Outstanding communication and interpersonal skills
·  Ability to work in a fast-paced, high-pressure environment
·  High school diploma or equivalent required; Bachelor's degree in Business Administration or related field preferred
·  Familiarity with local health and safety regulations in Qatar
·  Flexibility to work various shifts, including weekends and holidays
·  Fluency in English required; knowledge of Arabic is a plus

Additional Information

 

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