Outlet Manager

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Engaging service, delicious cuisine and distinctive surroundings make every special event, a truly memorable affair. As Outlet Manager, you will liaise between multiple departments to ensure the success of every group function – and model exceptional service and leadership skills among your team.

·  Consistently offer professional, friendly and engaging service
·  Lead and manage the Outlets team in all aspects of the department and ensure service standards are followed
·  Address guest concerns and react quickly and professionally
·  Train Supervisors and colleagues
·  Balance operational, administrative and Colleague needs
·  Conduct regularly scheduled departmental meetings
·  Work closely with the Culinary and Stewarding team to ensure all banquet/meeting requirements are in place
·  Work with the Conference Services & Catering department to ensure that revenue and guest satisfaction levels are maximized
·  Manage the departmental budget
·  Follow outlet policies, procedures and service standards
·  Follow all safety and sanitation policies when handling food and beverage
·  Other duties as assigned

Qualifications

·  Previous leadership experience in food & beverage required
·  Computer literate in Microsoft Window applications required
·  University/College degree in a related discipline preferred
·  Excellent communication and organizational skills
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times