Night Receptionist

Job description

Company Description

Night Receptionist (FT/PT)

Join  us at Accor,  where  life pulses  with  passion!

Our mission at  Novotel Manchester Centre  is to create memorable moments for our guests, by connecting hearts from arrival to farewell!

A job, a career or a calling - whatever brings you here, we have something for you!

Grow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries

·  Participate actively in initiatives to build a more inclusive and sustainable world
·  And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Night Receptionist, you will provide an amazing and heart warming welcome to our guests, connecting with them, and ensuring their stay with us exceeds their expectations. You will make friends, develop a reputation for outstanding service, and learn new skills that will support you in your personal and professional development. You will be within an experienced team as an all rounder, delivering bar service alongside that warm hello which says to guests 'I belong.'

The role will be for our two adjoining hotels. Novotel Manchester Centre and Ibis 96 Portland Street.

You'll be a team player, embracing challenges, with a limitless mindset that reminds all of our guests that we are Accor.

You will be the face of our hotels, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. This might mean, ordering that special dish from the kitchen, or ensuring that drink they want from the bar has that extra special twist. Or even, that their room has that special anniversary sparkle that will make their stay truly special. You will be a passionate individual, dedicated to continuously improving the quality of the hotel's services.

​H ospitality  is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

We are seeking a dedicated and professional Night Receptionist to join our team in Manchester, United Kingdom. As a Night Receptionist, you will play a crucial role in ensuring the safety, comfort, and satisfaction of our guests during overnight hours. This position requires a detail-oriented individual with excellent customer service skills and the ability to work independently.

·  Welcome guests and handle check-ins and check-outs during night hours
·  Process walk-in reservations and manage bookings via phone and email
·  Respond to guest inquiries, resolve issues, and address complaints promptly and professionally
·  Answer phone calls and direct them appropriately
·  Perform end-of-day system closures and associated administrative tasks
·  Conduct regular security rounds to ensure the safety of guests and the property
·  Support and conduct night audit procedures using the hotel management system
·  Generate and review nightly reports
·  Make critical decisions regarding guest and building safety during night shifts
·  Collaborate with other departments to ensure seamless guest experiences
·  Maintain accurate records of all night shift activities and guest interactions
·  Assist with early morning breakfast preparation and setup as needed
·  Monitor and report any maintenance issues or equipment malfunctions
·  Coordinate with housekeeping to ensure rooms are ready for early check-ins
·  Manage lost and found items, documenting and securing them properly

Qualifications

·  Bachelor's or Associate's degree in Hospitality Management or related field
·  Experience in night shift operations within the hotel industry is required for this role
·  Excellent command of English, both verbal and written
·  Proficiency in hotel management software, preferably Opera Cloud
·  Strong problem-solving skills and ability to make decisions independently
·  Outstanding customer service orientation with a focus on guest satisfaction
·  Excellent communication and interpersonal skills
·  Detail-oriented with strong organizational abilities
·  Flexibility to work night shifts, weekends, and holidays as required
·  Basic computer skills and familiarity with standard office software
·  Knowledge of safety and emergency procedures
·  Ability to remain calm and efficient under pressure
·  Team player with a positive attitude and willingness to support colleagues

Additional Information

Your team and working environment:

You will be working with an established front office team across both properties who will help support your induction into the role. 

You will also have access to:

·  Complimentary use of our leisure facilities.
·  Complimentary stays in our hotels nationwide.
·  Complimentary meals on-site in our staff restaurant.
·  City Centre parking.
·  50% discount on Accor F&B outlets nationwide.
·  Training and Development Opportunities
·  The Global Accor Network of over 500,000 Heartists!