Night Receptionist - Accorhotels - City of London - Wizbii

Night Receptionist

  • By Accorhotels
  • September 2018
  • City of London (United Kingdom)
  • Reception / Administration
2018-09-04T00:34:33+0000

Job description

Key tasks

We are looking for people with the right attitude towards hospitality, happy smiley people with the an eye for detail who will ensure our guests and clients have a memorable stay
with us no matter which area of our team you work in. Experience is great – but the right attitude is greater.

Duties include
• Providing a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel;
• Ensuring the highest service standards maximizing guest satisfaction and ensuring the front desk is never left unattended;
• Helping encourage customer loyalty by developing friendly, personalised relationships;
• Finding suitable solutions to meet customers needs depending on the possibilities available at the hotel;
• Carrying out all necessary operations when guests arrive and depart (check-in /checkout)
;
• Ensuring a sufficient supply of change in the float, exchanging petty cash, foreign exchange and paid outs per policy and ensuring an accurate audit is completed before and after each shift;
• Responding to a wide range of guest requests and promote hotel facilities;
• Managing invoicing payments and cash operations during the day shift;
• Checking the “room report” and keep housekeeping informed of any modifications;
• Passing on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team;
• Taking reservations and business enquiries out of office hours;
• Providing training to the new starters;
• Ensuring that the Le Club standard (enrolment, Le Club check in, Le Club benefits) are followed.

ibis Styles and its people

Simplicity
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.

Quality
Extended multi-skill training designed to create all-round.

Sociability and accessibility
Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.

Seeked profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Word

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About Accorhotels

 

AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.

 

2412 vacancies open at Accorhotels

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