Night Porter

Job description

Key tasks

To have a good knowledge of the Hotel’s charge rates.
To have a good knowledge of the Hotel’s facilities.
You must comply with the Hotel’s Customer Care Principles.
You must ensure that all Guest Registration Forms are filed out in full (to comply with the Prevention of Terrorism Act).
Ensure that guests’ security and the Hotel’s security is maintained at all times.
Alarms on and off as required, ensuring that all doors are secured.
Collecting all continental breakfast hangers and setting for breakfast in the Restaurant, including setting up breakfast trays.
Providing room service to in-house guests on request.
Delivery of newspapers to rooms.
Be aware of all the various departments of the Hotel and to be able to communicate with them effectively.
Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in attracting more of the same.
Ensure that you have a good knowledge of all the correspondence relating to the day’s business.
You must have a full understanding of the importance of proper Duty Handovers.
Familiarise yourself with the Hotel’s check in/out procedures.

Familiarise yourself with the Hotel’s Reception computer system.
Ensure that all monies are accounted for and available for collection and inspection. You will be accountable for all money at reception whilst on duty (this includes float and all money paid in).
Ensure that you have a good knowledge of the Hotel’s policy relating to Health and Safety and Fire Evacuation Procedures.
Assist the Reception/Night Manager by attending to all operations related to the Front Desk and report any problems that have arisen during the shift.
Attend Departmental meetings and assist the Reception/Night Manager by contributing positively and ensuring that any decisions made are communicated and carried out effectively.
To undertake any other reasonable requests as made by the management.
N.B. This Job Description is intended to illustrate the main duties and responsibilities. It is not exhaustive of all aspects of the role of Night Auditor but serves as a guideline. You are advised that the duties and responsibilities may change from time to time

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

  Move Up

  Watch the video

Desired profile

Skills

Level of Education Secondary professional education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Word
·  Opéra