Night Manager

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a dedicated and experienced Night Manager to join our team at our prestigious hotel in Phu Quoc, Vietnam. As the Night Manager, you will play a crucial role in ensuring the smooth operation of our hotel during night-time hours, providing exceptional service to our guests and leading the night shift team.

·  Oversee and manage all aspects of hotel operations during the night shift
·  Ensure the safety and security of guests, staff, and property
·  Supervise and support the Front Office team and other departments as required
·  Manage guest inquiries, concerns, and complaints promptly and professionally
·  Implement and maintain strict procedures for cash handling, accounting, and banking
·  Monitor room availability and manage overbooking situations sensitively
·  Conduct night audit procedures and prepare daily reports
·  Supervise night lobby services, including car parking, portering, room service, and public area cleaning
·  Resolve disputes and ensure total guest satisfaction
·  Collaborate with other departments to maintain high standards of service and cleanliness
·  Train and mentor night shift staff to uphold the hotel's standards and procedures
·  Respond to emergencies and make critical decisions when necessary

Qualifications

·  Proven experience as a Night Manager or in a similar role within the hospitality industry
·  Strong leadership and management skills with the ability to motivate and guide a team
·  Excellent problem-solving abilities and decision-making skills
·  Proficiency in hotel management software, particularly Opera Cloud
·  Advanced computer literacy, including proficiency in Microsoft Excel
·  Valid and current First Aid and CPR certification
·  Outstanding communication and interpersonal skills
·  Meticulous attention to detail and strong organisational abilities
·  Flexibility to work night shifts, weekends, and public holidays
·  Professional appearance and demeanour, representing our premium brand
·  Ability to work independently and remain calm under pressure
·  Comprehensive knowledge of hotel operations and procedures
·  Fluency in English; knowledge of Vietnamese or other languages is advantageous

Additional Information

What awaits you...

·  The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
·  The ability to challenge the norm and work in an environment that is both creative and rewarding.
·  Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
·  A competitive package and plenty of development opportunities.