Night Manager

Job description

Company Description

Accor Hotels is the Pacific's largest hotel group with a network of more than 5000 properties in over 100 countries.  Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!

We are seeking an experienced and dedicated  Night Manager (Full -Time)  to join our team and lead our night operations. As the Night Manager, you will ensure smooth and efficient hotel operations during the overnight shift, delivering a seamless guest experience and ensuring the safety and security of our guests and team.

Job Description

·  Oversee the nightly operations of the hotel, ensuring all departments function effectively
·  Manage guest relations and handle any complaints or issues that arise during the night shift
·  Conduct night audits, ensuring financial transactions and reports are accurate
·  Ensure the safety and security of all hotel guests and staff by conducting regular property checks
·  Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
·  Lead and motivate the night team, including front office and security staff
·  Coordinate with other departments to ensure guests’ needs are met
·  Manage emergency situations, including medical issues, fire alarms, or security concerns
·  Ensure compliance with hotel policies, procedures, and regulations

Qualifications

·  Previous experience in a similar role, preferably in hotel leadership 
·  Strong leadership and team management skills
·  Exceptional problem-solving abilities and a proactive approach to guest service
·  Excellent communication and interpersonal skills
·  Knowledge of hotel management systems (e.g., Opera, and basic accounting skills for night audits)
·  Flexibility to work night shifts, including weekends and public holidays
·  A professional and approachable manner, with the ability to stay calm under pressure
·  Current First Aid and Responsible Service of Alcohol (RSA) certifications are an advantage

Additional Information

·  An opportunity to be mentored by the Senior Leadership Team
·  Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
·  Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
·  Access to our Employee Assistance Program

 

Accor  is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.