Night Auditor

Job description

Key tasks

 Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
 Informs guests about the formalities, any special conditions relating to their stay and the services available
 Handles phone calls and manages the reservation schedule
 Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
 Writes a report on activities and incidents that occur during the night
 Ensures that guest documentation at reception and in the lobby is available and up-to-date