Emploi

Trouvez facilement votre premier job

Découvrir

L'actualité professionnelle des 18-30 ans

Découvrir
Finance

Découvrez les aides financières auxquelles vous êtes éligible

Découvrir
Santé
🎁 1 mois gratuit

La mutuelle qui prend soin de la santé des jeunes

Découvrir
Mobilité

Révisez le code de la route à partir de 9,90€

Découvrir

Offers “Accor”

Expires soon Accor

Night Auditor

  • Manchester ( Greater Manchester )
  • Accounting / Management control

Job description

Key tasks

We are newly formed combo operation between Novotel Manchester Centre and Ibis Portland street looking for a fun loving, friendly person to join our Reception/Welcome team.

The key tasks of the job are as follows:

Customer relations
• Develops quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
• Anticipates guests' needs respecting their requests
• Handle all guest complaints in house before the guest leaves the hotel
• Conveys a positive image of the hotel and brand
• Maintain confidentiality of guest information
Professional techniques:
• Have strong management and Leadership skills
. Will be responsible for the hotel through-out the shift and be the first point of contact for guests
• Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department
• Have great communication skills and handover to the day team any information required
• Attend team meetings and make contribution to improve performance