Night Auditor

Job description

Key tasks

We are currently looking for a passionate and dedicated Night Auditor to join our dynamic and highly dedicated team. The Night Audit Guest Service team member role is for someone who is passionate about providing amazing customer service as well with a great eye for detail. The right candidate for the role must have an outgoing personality with a passion for delivering excellence through service.

As a Night Auditor your duties will include,
* Check in/ Check out the hotel guest
* Handle customer complaints
* Running Night Audit clouser procedures
* Carrying out any room service request during night

The successful candidate will enjoy a number of benefits such as:
* Accor Employee Bonus Scheme
* Pension Scheme
* Meals on duty
* Uniforms and dry cleaning
* Accor Bienvenue Card - a discount card to be used in Accor Hotels worldwide and select partners
* Bonus Breaks - Complimentary stays in Accor UK Hotels subject to availability and T&C
* Be our best headhunter - Recommend a friend scheme
* Training & Development
* Employee Advisory Service
* Childcare Vouchers, Eye Care vouchers

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education A level
Areas of study Hospitality
Languages essential English

Essential and optional requirements

Education / Professional experience

 Vocational diploma or degree in hospitality - food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills,
 Computer literate (Windows environment) Opera, Tars, ResaWeb,
 Fluent in English,

Skills / Qualities
 Positive,
 Good interpersonal skills, guest oriented and service minded,
 Team spirit,
 Good listening skills and ability to anticipate,
 Good presentation and confident speaking skills,
 Dynamic,
 Sales oriented,
 Copes well under pressure,
 Strong sense of ethics,
 Autonomous and sense of responsibility

·  Excel
·  Power Point
·  Word
·  TARS