Night Audit

Job description

Company Description

The Pullman Vung Tau Hotel features 356 rooms with contemporary designs inspired by the creative and vibrant coastal city life, offering guests a "bleisure" experience — a perfect balance between work and leisure. Our conference and event center spans over 2,321 square meters, comprising 2 grand ballrooms and 4 meeting rooms equipped with state-of-the-art facilities, accommodating up to 1200 guests. Guests can also meet, entertain, or relax while enjoying distinct and enticing culinary experiences at Riviera Restaurant with an international à la carte menu, Corniche Ultra Lounge serving Tapas or experiencing delightful beverages at the Lobby Bar or Poolside Bar. The Fit Lounge is open 24/7, and the outdoor pool bathed in natural light, complemented by Pullman's unique amenities such as the Welcomer service, Signature Pullman bedding, Connectivity Lounge, and Co-Meeting criteria, ensuring a satisfying stay for all guests.

Job Description

Night Auditor duties and responsibilities

The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include:

·  Balancing the accounts from day shift
·  Managing front desk activity and handling guest check-ins and check-outs
·  Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
·  Handling customer requests and complaints and directing other employees or departments accordingly
·  Creating invoices, bills and checks for vendors, employees and contractors
·  Managing and updating all official documentation pertaining to the role
·  Ensuring that all end-of-day activities have been successfully executed by employees in all departments
·  Answering calls and queries related to potential booking

Qualifications

Night Auditor skills and qualifications 

·  Strong customer service skills
·  Knowledge of safety and security procedures
·  Advanced math and bookkeeping skills
·  Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
·  Attention to detail and organizational skills
·  Time management and multitasking skills
·  Excellent verbal and written communication skills
·  Ability to solve problems and diffuse tense situations