Meetings & Events Manager (Local Nationality)

Job description

Company Description

Mövenpick Hotels & Residences is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer-term partnership.

It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results. 

 

Job Description

Job Summary:
As the Meetings and Events Manager, you will be responsible for overseeing all aspects of event planning, coordination, and execution for meetings, conferences, banquets, and other special events held at the hotel. You will lead a dedicated team, manage client relationships, and collaborate with various hotel departments to ensure seamless, high-quality events that meet our clients’ expectations. This role also involves driving revenue growth through strategic event management and maximizing the hotel’s meeting and event space potential.

Key Responsibilities:
    1.    Event Planning & Coordination:
    •    Lead the planning, coordination, and execution of all meetings, events, conferences, banquets, and special events, ensuring each event is tailored to the client’s needs.
    •    Prepare detailed event proposals, including cost estimates, room setups, catering requirements, and technical equipment needs.
    •    Create and maintain event timelines, ensuring all milestones are met leading up to the event day.
    2.    Team Leadership & Management:
    •    Supervise and mentor the meetings and events team, ensuring they are well-trained and provide exceptional service.
    •    Foster a positive, collaborative working environment within the events team and across departments.
    •    Ensure that all team members are equipped to deliver high standards of service, from event setup to post-event follow-up.
    3.    Client Relationship Management:
    •    Serve as the primary point of contact for clients, understanding their needs and providing bespoke event solutions.
    •    Maintain strong relationships with clients to ensure repeat business and high customer satisfaction.
    •    Attend client meetings, walk-throughs, and pre-event briefings to understand and fulfill their requirements.
    •    Handle client complaints or issues effectively and professionally to maintain positive relationships.
    4.    On-Site Event Supervision:
    •    Oversee the setup, execution, and breakdown of events, ensuring all logistical details are carried out as planned.
    •    Manage event operations on the day of the event, including staff coordination, guest services, and troubleshooting any last-minute issues.
    •    Ensure that all technical and AV requirements are met and coordinated with the technical team.
    5.    Revenue Generation & Budget Management:
    •    Ensuring profitability while maintaining high service quality and client satisfaction.
    •    Upsell additional services such as catering, AV equipment, decorations, and accommodation packages.
    •    Work with the sales team to identify opportunities for increasing event revenue and maximizing the use of meeting and event spaces.
    •    Monitor costs and ensure adherence to budget, delivering cost-effective solutions for clients.
    6.    Collaboration with Hotel Departments:
    •    Work closely with departments such as catering, housekeeping, front office, and operations to ensure smooth event execution.
    •    Ensure that all departmental teams are informed of event details and timelines.
    •    Collaborate with the sales and marketing team to drive leads and promote the hotel’s meeting and event facilities.
    7.    Reporting & Administrative Duties:
    •    Prepare and present detailed event reports and post-event analysis to senior management.
    •    Ensure all event contracts, invoices, and paperwork are processed accurately and on time.
    •    Maintain comprehensive records of client interactions, event plans, and feedback for future reference.

Qualifications

    •    Experience: Minimum 3-5 years of experience in event management, with at least 2 years in a managerial role within the hospitality industry.
    •    Skills:
    •    Excellent organizational skills with attention to detail.
    •    Ability to manage multiple projects and deadlines simultaneously.
    •    Exceptional communication, negotiation, and interpersonal skills.
    •    Proven ability to handle high-profile clients and large-scale events.