Meeting & Events Sales Coordinator

Job description

Key tasks

Overview of duties
• Is in charge of the sales, organisation and smooth running of events from the customer's first contact through to invoicing
• Secures meetings and banquets revenue in compliance with internal audit and credit management procedures

Customer relations
• Develops close relationships with customers, while optimising revenue
• Ensures a high standard of service for customers for the meetings and events offer
• Welcomes customers and helps foster loyalty
• Ensures that the event runs smoothly

Professional techniques / Production
• Has a thorough knowledge of the hotel's seminars and meetings offer, and the pricing terms and conditions
• Draws up instructions for the event and sends them to every department involved
• Maintains good relations with the other hotel departments (rooms, food & beverage, kitchen, technical team etc)
• Manages and updates the customer database
• Takes part in preparing and optimising occupancy schedules for meeting rooms
• Ensures that services are of a high standard and checks they comply with the specifications set up with the customer
• Draws up a post-event qualitative report with the customer to find out where improvements can be made • Makes optimal use of tools such as meeting@, etc

Commercial / Sales
• Makes suggestions for sales initiatives while respecting the pricing policy and the hotel and brand's procedures
• Follows up sales and marketing actions for his/her sector
• Monitors competition in the local area

Management and administration
• Actively helps increase the department's revenue in line with sales strategy
• Respects the department's budget
• Prepares the invoices for seminars and banquets
• Checks customers' solvability; respects all the rules when opening a customer account

Education / Professional experience
• Vocational diploma in operational sales management or hospitality - F&B, or degree or masters specialising in sales
• Experience in the F&B sector and/or sales
• Fluent in National language and business English

Skills / Qualities
• Good interpersonal skills
• Guest oriented and service minded
• Commercial know-how
• Negotiation skills
• Autonomous
• Perseverance
• A thorough and organised approach
• Flexibility and responsiveness
• Diplomacy and self control
• Dynamic
• Excellent presentation

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Photoshop
·  Opéra
·  FOLS