Mansion Upkeep Ambassador

Job description

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

·  Cleans and maintains areas of responsibility according to set standards and procedures.
·  Replenish guest supplies.
·  Organize and clean equipment’s for daily tasks, such a personal equipment & chemicals.
·  Collect daily allocations of rooms and keys.  Ensure worksheet is kept up to date throughout shift, and keys are signed out& in and kept securely.
·  Communicate all necessary information such a, sick guest, pet in-house and others.
·  Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent, Talent Coach or office coordinator.
·  Ensure guests requests are promptly and courteously met
·  Report damage or malfunction in hotel rooms/areas to Supervisor
·  Maintain equipment in a proper state of cleanliness and repair
·  Maintain a section room report as well as a daily productivity report
·  Attend daily briefings with supervisor and takes on daily assigned tasks
·  Reports lost and found articles to the security office immediately
·  Handle guest complaints, reporting them to Supervisor immediately
·  Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
·  Record room status in allocated section accurately
·  Comply with hotel’s health, safety and hygiene policy
·  Adhere to personnel grooming and hygiene standards
·  Attend meetings and training sessions as required
·  Carries out additional duties assigned by his/her Supervisors.
·  Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
·  Fully understands the difference in guest levels (VIPs) and Room Categories
·  Ensure all OH&S legislation, policies and procedures are adhered to
·  Be familiar with property safety, first aid and fire and emergency procedures
·  Log security incidents and accidents in accordance with hotel requirements

 

 

Qualifications

Minimum 1 year of experience preferably in luxury hotel

Post-Secondary Education or relevant qualifications in Hotel Management

Additional Information

·  Oral and written fluency in English