Lounge Attendant - Residences

Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

·  Provide a warm and professional welcome to all residence owners and tenants, ensuring every interaction reflects the high standards of our property.
·  Prepare and serve coffee, tea, water, and other refreshments with attention to detail and presentation.
·  Liaise with the Food & Beverage department to coordinate and assist with any special orders or dining requests.
·  Oversee and maintain the Cinema Room and Kids Club, ensuring these spaces are clean, functional, and enjoyable for residents.
·  Act as a knowledgeable ambassador of the hotel, sharing insights about available services and facilities to enhance the guest experience.
·  Monitor and maintain the cleanliness and organization of the lounge area and all service stations throughout the day.
·  Respond promptly to requests or inquiries, ensuring that residents’ needs are anticipated and exceeded whenever possible.
·  Uphold a polished and professional demeanor, embodying the values of luxury service at all times.
·  Follow all food safety and hygiene standards as per Dubai Municipality and hotel regulations, ensuring the safe handling, preparation, and storage of all beverages and refreshments.
·  Conduct routine inspections of lounge equipment, ensuring they meet safety and operational standards.
·  Maintain cleanliness and sanitation of all service areas, equipment, and storage spaces in line with health and safety requirements.
·  Report any potential safety hazards, maintenance issues, or health concerns promptly to the appropriate department.
·  Ensure compliance with all hotel policies and procedures, particularly regarding health, safety, and security.

Qualifications

 

·  Previous experience in a lounge, VIP area, or hospitality-related role is highly preferred.
·  Exceptional communication and interpersonal skills, with the ability to build rapport quickly.
·  A positive, outgoing personality with a passion for delivering top-tier service.
·  Strong attention to detail and organizational skills.
·  Ability to work effectively as part of a team and under minimal supervision.
·  Multitasking capabilities in a fast-paced, guest-focused environment.
·  Familiarity with basic beverage preparation and service etiquette.
·  Knowledge of food safety and hygiene standards in Dubai (e.g., HACCP or other relevant certifications) is an advantage.