Lobby Host

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

As Lobby Host, you’ll own the guest journey from arrival to departure — ensuring every moment feels considered, calm, and exceptional.

Your responsibilities will include:

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Preparing for daily VIP arrivals, including room allocations, amenities, and special requests

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Ensuring VIP mise-en-place is perfectly prepared (welcome drinks)

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Handling VIP check-in and check-out efficiently, discreetly, and professionally

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Personally escorting VIP guests to their rooms

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Accurately updating guest information in the system following check-in

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Providing warm, attentive, and responsive service to all guests at all times

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Resolving guest requests and complaints swiftly by coordinating with relevant departments

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Maintaining strong knowledge of hotel rate codes, packages, segmentation, and discounts

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Staying in continuous contact with guests to proactively manage any issues or special needs

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Making daily courtesy calls to VIP rooms and selected guests

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Ensuring front office areas are clean, organised, and guest-ready at all times

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Monitoring hotel occupancy, VIP movements, groups, and functions

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Re-announcing VIP room details to Housekeeping and F&B teams

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Checking departure details for current and upcoming days

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Arranging special touches such as bouquets, cakes, and cards for guest anniversaries and birthdays

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Inspecting VIP rooms after amenities are placed

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Reviewing guest feedback daily and taking direct action where appropriate

Qualifications

· 
Experience in Guest Relations, Lobby Host, or Front Office roles within a luxury hotel

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Exceptional communication and interpersonal skills

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Strong attention to detail and ability to anticipate guest needs

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Confidence handling VIP guests, sensitive situations, and high expectations

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Ability to multitask and coordinate across departments seamlessly

Additional Information

·  The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
·  The ability to challenge the norm and work in an environment that is both creative and rewarding.
·  Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
·  A competitive package and plenty of development opportunities.