Lobby Ambassador

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

"Why work for Banyan Tree Doha?
Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views.

Job Description

·  To welcome the guests, anticipate their needs, and handle guest inquiries in a helpful and attentive manner.
·  To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
·  To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
·  Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
·  To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their experience.
·  To develop a close and harmonious working relationship with all hotel departments.
·  To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

·  Excellent command in English and Arabic
·  Similar experience in Front Office
·  Multi tasking ability's 
·  Outgoing personality, digitally savvy, training skills will be added advantage 
·  High School diploma
·  Previous experience in same position for at least 1 year.
·  Luxury hotel experience is a must
·  Passion for excellent service
·  Excellent team player and great communication skills