Learning & Development Manager

Job description

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

Work closely with the Director, Talent & Culture to develop and implement training strategies and programs for all levels of staff within the property.

·  Collaborate with department heads to identify training needs and design customized learning solutions.
·  Creation of training materials, presentations, and e-learning modules.
·  Coordinate and schedule training sessions, workshops, and seminars.
·  Monitor training effectiveness and provide recommendations for improvement.
·  Conduct training sessions, ensuring they are interactive, engaging, and tailored to the audience's needs.
·  Support employees with continuous development plans and career progression.
·  Maintain and update training records, ensuring compliance with industry standards.
·  Keep abreast of industry trends, best practices, and new training techniques.

Qualifications

·  Proven experience in Learning & Development, preferably within the hospitality industry.
·  Strong understanding of adult learning principles and instructional design methods.
·  Excellent presentation, communication, and interpersonal skills.
·  Ability to multitask, work under pressure, and meet deadlines.
·  Proficiency in MS Office 
·  Strong organizational and problem-solving abilities.
·  Proficient with hospitality industry standards and regulations.