Learning & Development Manager

Job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

WHAT YOU WILL BE DOING:

·  To plan, control, coordinate and participate in the training of the employees of the organization.
·  Ensure that training develops skills, enhances productivity and quality of work.
·  Establish orientation, training, developing and evaluating systems for the employees.
·  To design, develop, plan, administrate and implement an effective and systematic training activities and programs for all levels or staff, resulting in a highly motivated, flexible and multi skilled workforce.
·  Assess training requirements for the employees and create suitable programs to meet the requirements.
·  To ensure implementation of an active and efficient Training system for all the departments.
·  Plan and administer training seminars for the employees in accordance with the policies & procedures.
·  Ensure to assess the effectiveness of training after every training program conducted.
·  Ensure to create a positive learning environment
·  Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
·  Keep abreast of the latest information on innovations in trends in Hospitality.
·  Plan, organize, and direct the training operations, perform needs assessment to assure that training fulfills the needs, objectives and relevant compliance issues.
·  Define operating objectives and training plans to meet short- and long-term goals.
·  Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
·  Develop and maintain effective relationships with all the departments.
·  Respond to training related queries by resolving issues in a timely and efficient manner.
·  Ensure that the team has been trained for all safety provisions.
·  Ensure that all personnel are kept well informed of department’s objectives and policies.
·  Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

·  Bachelor’s Degree in Human Resources Management / Hotel Management
·  Minimum 3 years of Learning & Development experience
·  Excellent reading, writing and oral proficiency in English language
·  Proficient in MS Excel, Word, & PowerPoint
·  Strong leadership, interpersonal and negotiation skills
·  Excellent communication and customer contact skills
·  Results and service oriented with an eye for details
·  Ability to multi-task, work well in stressful & high-pressure situations
·  A team player & builder
·  A motivator & self-starter
·  Well-presented and professionally groomed at all time

Additional Information

WHAT IS IN IT FOR YOU:

·  Come As You Are
·  Work With Purpose
·  Grow, Learn and Enjoy
·  Explore Limitless Possibilities