Learning & Development Manager

Job description

Job Description

Reporting to the Director of Talent & Culture, responsibilities and essential job functions include but are not limited to the following: 

·  Facilitate Accor and Property Training Programs to colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills
·  Execute a world class onboarding experience for new Heartists, several hundred colleagues per year; Update the onboarding program as required
·  Work with the Director, Talent & Culture and the Hotel Leadership Team to evaluate the annual Learning & Development strategies and programming for the hotel
·  Work closely with the Director Talent & Culture to determine need for new workshops and training programs; aid in the creation and facilitation of these programs
·  Create strong interpersonal relationships that allow for coaching and guidance to supports both leaders and colleague and maintain high levels of engagement in all areas of the Hotel
·  Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; track completion of Job Task Checklists
·  Provide support and development of Departmental Trainers and ensure compliance and consistency across departments of the Hotel
·  Maintain accurate records of all training activities and participant information; communicate completion rates to the Leadership Team
·  Support Apprenticeship Programs throughout the Hotel
·  Oversee manage the Educational Assistance Program with the support of the Director, Talent & Culture
·  Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues
·  Utilize an online training system to assign mandatory courses to colleagues and leaders, monitor progress, and track completion
·  Collaborate with Learning & Development Managers in the Region with regular monthly calls to align a regional strategic direction
·  Other duties and travel as required/assigned

Qualifications

·  Minimum of 2 years’ experience in a leadership role within the hospitality industry, preferably operations.  Previous L&D experience is an asset.
·  University degree in Hotel/Restaurant Management or related discipline a strong asset
·  Proven track record in needs assessment and facilitation of  training programs in driving service excellence results
·  Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required
·  Enthusiastic and positive personality with ability to build strong relationships
·  Sense of urgency and the ability to prioritize will be required
·  Results orientated with the ability to be flexible and to work well under pressure
·  Innovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses!
·  Ability to analyze data and trends and create strategies for improvement