IT Assistant

Job description

Key tasks

The primary function of this position is to provide second level support to repair or to determine problems in computer systems and related equipment.
• Provides immediate solutions when possible, furnishes feedback to the users/customer, informs the IT Manager on reoccurring problems and issues that are affecting multiple users, enters resolutions into the tracking system.
• To assist users and guests, advice, handling of incidents/requests for services etc
• To supervise, assist, advice and provide training and coaching of staff and internal customers and system
users to ensure full understanding and commitment to business achievements.
• Conveys the image of the hotel
• Assist to IT Manager in network planning, installation, implementation, maintenance, security, trouble shooting and back-up of systems.
• Monitor and detect malicious intrusions, hacking and other unauthorized access;

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study IT & Telecommunications
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Desired candidate should hold a certificate/diploma in Computer Science/ IT with a minimum of 1 year experience as IT Assistant in Hospitality. Must be computer literate with effective communication skills and an excellent command of written and spoken English.
The ideal candidate will be a hands-on professional with a passion for service quality and excellence. Outgoing, creative and eager to share the HEARTIST philosophy and AccorHotels values with guests and associates.
· Good interpersonal skills and self-confident
· Guest oriented and service minded, with attention to quality
· PMS System: Opera, POS System: Micros 9700, Micros 3700, BO System: SUN, OASYS, HSIA, Inventory Control System
· Networking and Wireless System

·  Excel
·  Power Point
·  Word
·  Micros